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Why Debenu support does not respond? |
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Soruk ![]() New Member ![]() ![]() Joined: 12 Jan 2017 Points: 2 |
![]() ![]() ![]() ![]() Posted: 12 Jan 2017 at 7:42am |
Hello,
Our company purchased Debenu Quick PDF Library some time ago and we renewed the support couple of months ago. With some PDF files the library gives us an exception and therefore last month (on 12 December 2016 to be exact) we opened a support case (at support@debenu.com) but we haven't received any update since (we relaunched the query twice). I think, Foxit / Debenu should give us some answers because we paid for the support. Please do something. Regards, Aleksander Kasprzyk
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PBrother ![]() New Member ![]() Joined: 25 Jan 2017 Points: 2 |
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Hello,
Same thing here... We bought a upgrade for PDF activeX viewer and the licence code provided doesn't unlock the software. We try to get support for that problem but do not get any answer to our more than 10 mails... We did not know what's going wrong here but no more foxit than debenu team answer to their customer... Be careful of that point before buying any piece of software from them.... Regards. |
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kdeabrew ![]() Moderator Group ![]() ![]() Joined: 29 Jun 2011 Location: Dublin Points: 15 |
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Hi,
I am very sorry to hear this and will get my team to contact you straight away. We have upgraded a number of systems during this period and are still getting everything in shape. Please contact me anytime for assistance and I will directly answer or expedite the process. Cheers, -Karl
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kdeabrew ![]() Moderator Group ![]() ![]() Joined: 29 Jun 2011 Location: Dublin Points: 15 |
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Apologies, BTW - you can reach me on karl_deabrew@foxitsoftware.com...
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Soruk ![]() New Member ![]() ![]() Joined: 12 Jan 2017 Points: 2 |
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Hi,
Marek from Debenu finally answered on our mails on 13th January and we were able to work on the issue.
Thanks. Aleksander |
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PBrother ![]() New Member ![]() Joined: 25 Jan 2017 Points: 2 |
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Hi,
You are so lucky. I still could not use the license I paid on november 2016 with premium upgrade !!! What a pity ! It cost me near than 700 € for nothing... Do not pay anything without being informed for that before you pay... Hope someone will answer one day and give a extension to my premium upgrade. |
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kdeabrew ![]() Moderator Group ![]() ![]() Joined: 29 Jun 2011 Location: Dublin Points: 15 |
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Hi PBrother,
I'm sorry to hear this. Yes, your extension will be provided. I'll get someone in touch straight away. Cheers, -Karl
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