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Bookmark fonts gone berserk

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Joined: 18 Oct 2011
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    Posted: 18 Oct 2011 at 1:45am
The bookmarks in one of my pdfs have gone absolutely nuts. The fonts are gibberish - it looks like someone has gone mad with the Character Map, and the links aren't working. The pdf is on a CD and nearly 2000 sold, in last 12 months - this is the first complaint. The customer has tried it on all sorts of alternative pdf readers, Foxit, Nitro Reader, and on all machines in their office, some Windows, some XP. 

Any suggestions on what would cause this, I'm presuming it's not wide spread or I would have had many more complaints. (I've got the next edition, another 2000, sitting ready to go out.)

I produce the pdf from Adobe Framemaker, since 1997, and in last 18 months have used Patternstream to generate from database. The first 3 bookmarks, that I did manually, are normal, the rest, all generated as part of print to ps and distill, are scrambled. 

Would appreciate any suggestions


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