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Acrobat 9 - Videos run in Prof but not Reader

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carolynmarshall View Drop Down
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Post Options Post Options   Quote carolynmarshall Quote  Post ReplyReply Direct Link To This Post Topic: Acrobat 9 - Videos run in Prof but not Reader
    Posted: 30 Jan 2012 at 9:47pm
I was given a PPT to be PDFed and posted on our website.
 
Inserted movies into PDF using Professional, but when users opened in Reader they would not play.
 
Can anyone help me with this?
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gkaiseril View Drop Down
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Post Options Post Options   Quote gkaiseril Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jan 2012 at 10:31pm
What version of Reader?
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carolynmarshall View Drop Down
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Post Options Post Options   Quote carolynmarshall Quote  Post ReplyReply Direct Link To This Post Posted: 30 Jan 2012 at 11:03pm
Version 9.
 
This is being posted on our website so we can't tell which version people outside the company would be using.
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Rowan View Drop Down
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Post Options Post Options   Quote Rowan Quote  Post ReplyReply Direct Link To This Post Posted: 31 Jan 2012 at 9:28am
1) Can you post a link to the PDF?
2) Have you confirmed that the video is playing when you open the PDF locally in Acrobat 9?
3) Are you sure that your users are using Adobe Reader and not some other PDF viewer?
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